ACCESSIBLITY & ACCOMMODATIONS


SHRM offers standard organization-wide accessibility accommodations for all of its events and programs. For more information about SHRM’s standard accessibility features, please view SHRM’s accessibility policy here. SHRM also reviews and considers all ad hoc requests for additional accessibility & accommodations needs on an individual basis. If you have questions or an accessibility & accommodation beyond our standard features, please complete the accessibility accommodation form in advance of the program to allow us adequate lead time. Please provide detailed information to assist us in meeting your requirements. For all other questions, please contact SHRM Customer Experience at shrm@shrm.org or 800.283.7476.

 

SHRM Conference offerings Include:

  • ASL (American Sign Language) and CART (Communication Access Realtime Translation)
    • ASL interpretation and CART services are available for all Main Stage programming, including General Sessions for attendees. To view CART, refer to the SHRM Events app under INFO > CART Link for Main Stage.
       
  • Reserved Accessibility & Accommodations Advanced Seating
    • We offer a minimum of .05% of the available seats for reserved accessibility & accommodations advanced seating on a first come, first served basis. Chairs will be marked with "Reserved" cloth seat covers and space for wheelchairs and scooters will be marked by wheelchair icon decals on the floor. For assistance, please speak to a SHRM staff or volunteer to usher you to the designated seating areas.
    • Seats will be released for general seating 10 minutes before start time. 
    • The entrance to the Main Stage will open 10 minutes prior to general entry for anyone with accessibility needs.
       
  • Dietary Restrictions
    • Information on dietary restrictions was collected during your registration process. For provided meals, there will be special yellow tents in the meal service areas labeled “Dietary Restrictions.” Anyone who filled out the Accessibility & Accommodations Form during registration and has received pre-event communication from SHRM stating they should visit the Dietary Restrictions tents to receive their special meal should do so during meal times. If your pre-event communication from SHRM stated you can safely eat the provided meals, please visit the normal meal areas during meal time. Please refer to the program schedule for when and where meals are provided. If you have any questions regarding this process, please speak to a SHRM staff member at Registration Assistance.
    • If you need to make any additions or changes, you can update them directly in the attendee portal under PROFILE > Badge Info or speak directly with SHRM staff at Registration Assistance during the conference.
       
  • Gender Neutral Restrooms
    • Gender Neutral restrooms with and without urinals will be located in the Music City Center on level 3. Please refer to the map within the app for directions.
       
  • Hotel
    • Contact your hotel directly if you need additional accessibility and accommodations within your hotel room.
       
  • Lactation Room
    • The Lactation Room is located in Room 203AB of the Music City Center. Please refer to the map within the app for directions.
    • Available hours are:
      • Tuesday, March 25 | 7:00 AM - 5:30 PM
      • Wednesday, March 26 | 7:30 AM - 5:30 PM
    • There will be draping for privacy, an electric power cord, and a shared refrigerator. We do not provide equipment and labels and are not liable for your personal property. Although we strive to provide as much space as possible, there is a limited amount of space available and is based on a first come, first served basis. Please be prepared to wait as usage can take up to 45 minutes to 1-hour.
    • If you are staying in the hotel, we also encourage you to utilize the privacy and comfort of your hotel room. 
    • For future requests, please make sure to complete the SHRM Accommodations & Accessibility form in advance for us to properly reserve enough space for the comfort of all attendees.
       
  • Prayer Room
    • A dedicated Prayer Room is located in Room 104D on level 1 of the Music City Center. Please refer to the map in the app for directions.
    • Available hours are:
      • Tuesday, March 25 | 7:00 AM - 5:30 PM
      • Wednesday, March 26 | 7:30 AM - 5:30 PM
         
  • Low Sensory Room
    • A dedicated Low Sensory Room is located in Room 104E on level 1 of the Music City Center. Please refer to the map in the app for directions.
    • Available hours are:
      • Tuesday, March 25 | 7:00 AM - 5:30 PM
      • Wednesday, March 26 | 7:30 AM - 5:30 PM
         
  • Scooter Rental
    • The venue has a couple preferred scooter rental companies. Please work with the scooter rental company directly to make your reservation available on a first come, first served basis.
      • Bradley Health Services
        • Scooter Rental, wheelchairs, diabetic equipment
        • (615) 383-9516
        • Mon-Fri 8:30a-5:00p
        • Sat 8:30a – 1:00p
      • Williams Surgical Supply Inc. (rent by the week/month only)
        • (615) 327-4931  
        • Contact: Matt
        • 1501 Church Street
        • Nashville, TN  37203
      • Ed Medical (rent scooters by the day)
        • Hendersonville, TN
        • Approx. $35/day (You pick up from Hendersonville) and delivery/pickup available for additional fee
        • 615-543-3333 or 615-822-8888
        • Several Nashville area locations
      • All Star Medical

 

APP SUPPORT
 

  • How do I sign in to the app?
    • Sign in with your SHRM credentials associated with the email address used to register for Talent 2025.

 

  • Does my registration include access to livestream sessions?
    • Yes! You automatically get access to livestream General and Breakout sessions both on the app & attendee portal for up to 30 days postconference.
    • Note: Spotlight Sessions, Wellness Sessions, Roundtable Discussions, and preconference seminars are in-person only and NOT livestreamed.

 

  • How do I watch a livestreamed General or Breakout Session within the app?
    • Go to NOW PLAYING and click on the individual session.
    • Click on the “OPEN VIDEO” button and allow time for the session video to load. Please note that load speeds vary based on your internet speed and bandwidth.

 

  • How do I access the session chat, Q&A, and polling of a livestreamed General or Breakout Session within the app?
    • Just like how you would go to watch the livestreamed session, go to PROGRAM and click on the individual session.
    • Click on the “OPEN VIDEO” button and allow time for the session video to load. Please note that load speeds vary based on your internet speed and bandwidth.
    • To prevent disruption during the in-person session, please mute the volume on your device.

 

 

ATTENDEE PORTAL SUPPORT
 

  • How do I sign in to the attendee portal?
    • Sign in with your SHRM credentials associated with the email address used to register for Talent 2025.
       
  • How do I access the attendee portal?
  • Does my registration include access to the livestream sessions?
    • Yes! You automatically get access to livestream General and Breakout sessions both on the app & attendee portal for up to 30 days post-conference.
    • Note: Spotlight Sessions, Wellness Sessions, Roundtable Discussions, and preconference seminars are in-person only and NOT livestreamed.
       
  • How do I watch a livestreamed General or Breakout Session within the attendee portal?
    • Go to NOW PLAYING and click on the individual session.
    • Allow time for the session video to load. Please note that load speeds vary based on your internet speed and bandwidth.
       
  • How do I access the session chat, Q&A, and polling of a livestreamed General or Breakout Session within the attendee portal?
    • Just like how you would go to watch the livestreamed session, go to PROGRAM and click on the individual session. Allow time for the session video to load. Please note that load speeds vary based on your internet speed and bandwidth.
    • To prevent disruption during the in-person session, please mute the volume on your device.
       
  • What if I’m experiencing technical issues?
    • Doublecheck your bandwidth. We recommend you close all programs on your device and utilize your device data instead of the venue Wi-Fi.
    • If you are experiencing issues while onsite during our onsite app support hours, please speak to a representative to help you troubleshoot. The hours are:
      • Monday, March 24 | 1:00 PM – 7:00 PM
      • Tuesday, March 25 | 7:00 AM - 5:30 PM
    • If you are experiencing issues offsite, please contact SHRM Customer Experience.
    • The Info Booth is located in Hall A1 at Registration Assistance in Music City Center.

 

ATTIRE
 

  • What should I wear to the conference?
    • There is no official dress code – just make sure you are comfortable. Most of all, we recommend you wear comfortable shoes!
    • While it may be springtime in Nashville, the inside of the convention center will be well cooled so dress accordingly with layers.

 

HEALTH & SAFETY
 

  • Who do I contact in the event of an emergency?
    • For any type of emergency, contact Music City Center (615) 401-1300
    • Do not dial 911. Music City Center Security Dispatch will dispatch emergency assistance, paramedics, fire, police, etc.
       
  • What are the health & safety measures SHRM has in place for this year’s event?
    • SHRM will continue to follow the guidance of The Centers for Disease Control (CDC) as it relates to COVID-19 and other communicable diseases along with state, local and venue requirements to meet safely.
    • If you are not feeling well prior to or during a SHRM conference, we encourage you to utilize the SHRM Events app and attendee portal to livestream sessions and participate in the conference. Attendees have access to the mobile app and attendee portal for 30 days post-conference.
    • For any other questions, please contact SHRM’s Customer Experience at shrm@shrm.org or call 800.283.7476, option 3 (US Only), +1.703.548.3440, option 3 (Int'l), TTY/TDD +1.703.548.6999 on Weekdays between 8:00 AM - 8:00 PM ET.
       
  • Is there an EMT onsite at the convention center?
    • Yes, there will be EMT’s available in the convention center located within The District with the following open hours:
      • Monday, March 24 | 4:30 PM - 6:30 PM
      • Tuesday, March 25 | 10:00 AM - 4:00 PM
      • Wednesday, March 26 | 10:00 AM - 3:15 PM

 

LOST & FOUND
 

  • Is there a lost and found in Music City Center?
    • If you find a lost item or have lost one of your personal belongings, please visit Registration Assistance in Hall A1 on level 3.

 

NETWORKING
 

  • Is there a hashtag for the event?
    • Yes, we encourage you to share your experience on social media using the hashtag #SHRMTalent!|
       
  • Will there be networking opportunities?
    • We recommend connecting with other attendees on the Talent 2025 app and attendee portal before and during the conference!
    • Chat in real time during streaming sessions, or in the app and attendee portal under NETWORK by peer group, specialty, region or position level.
    • Meet your peers at sessions, network in the District with solution providers, and make new connections over lunch.

 

  • How do I opt out of networking within the attendee portal?
    • Under PROFILE, go to “Networking Profile & Settings” and click “Edit Your Profile.” Go to the tab of “Settings” and here is where you can check or uncheck the box that opts you into networking.

 

PARKING & TRANSPORTATION
 

  • Airport
    • The closest airport is the Nashville International Airport (BNA), which is approximately 7.5 miles or roughly 15 minutes from the conference venue.
       
  • Where do I park if I am local and driving to the event?
    • If you are local or plan to drive, parking is available at Music City Center.
       
  • Is SHRM providing a shuttle bus transportation to the event?
    • There will not be transportation provided by SHRM to Music City Center.
       
  • Are there other transportation options available?
    • You can find taxi services conveniently at the airport to get you to and from your hotel. Uber and Lyft are also both available throughout the city.
    • There are many ways to get around Nashville and the surrounding area! From taxis and ride share apps to shuttles, trains and trolleys, explore transportation options for Nashville as you prepare for your trip.

 

PROFESSIONAL DEVELOPMENT CREDITS (PDC)
 

  • Will I earn PDCs for attending SHRM Talent 2025?
    • Yes, full conference attendees will receive 25 Professional Development Credits for attending Talent 2025.
    • We can only award PDCs for SHRM-CP or SHRM-SCP recertification. Please check directly with your certification provider to see if you can claim other credits.
    • If you have any questions related to certification, please email the SHRM Certification team at certification@shrm.org.

 

REGISTRATION & BADGE PICKUP
 

  • When can I pick up my badge?
    • Upon arriving to Music City Center, please visit Registration located in Hall A1 on level 3 to pick up your badge during Registration open hours. The hours are:
      • Monday, March 24 | 1:00 PM – 7:00 PM
      • Tuesday, March 25 | 7:00 AM - 5:30 PM
      • Wednesday, March 26 | 7:30 AM - 5:30 PM
    • You can check-in and get your badge by entering in the email address you used to register with at Express Badge Pickup. If you have any issues, visit the Registration Assistance desk.
    • Each individual badge needs to be picked up by the individual attendee and cannot be picked up by a representative from your organization.
       
  • Can I have my SHRM-CP or SHRM-SCP credentials on my badge?
    • The option was provided upon registering to include SHRM-CP and SHRM-SCP credentials which will transfer to your displayed badge information. If you do not have your SHRM credential on your badge and would like for it to be added, please see a SHRM staff member at Registration Assistance who can assist with the request. For all SHRM events, our conference badges will only feature SHRM-CP and SHRM-SCP certifications. We thank you for your understanding.
       
  • What do I do if I’ve lost my badge and/or lanyard?
    • Visit Registration Assistance to report your lost badge/lanyard and to receive a replacement.
       
  • What is the cancellation policy?

 

SESSION MATERIALS
 

  • What sessions are livestreamed or available to watch later?
    • All General Sessions and Breakout Sessions unless marked “Live Only” are available to be watched live or later.
  • How long can I watch sessions postconference?
    • You can watch sessions on the app and attendee portal for up to 30 days post-conference.
  • Are there any handouts of the agenda for me to use?
    • We encourage our attendees to use the Talent 2025 app and/or attendee portal to plan their schedule and view the conference agenda.
  • Where do I find sessions materials?
    • If the session speakers provided us with materials, you can download available session materials within the conference app and attendee portal.  Navigate to each individual session page to download.
  • Purchased SHRM On Demand?
    • If you are a first time subscriber, you should have received a separate email on how to access it via the Learning Management System.
    • If you are already a subscriber, you will see access appear in your Learning Management System.

 

VENUE
 

  • Where is the conference being held?
    • SHRM Talent 2025 is being held at Music City Center located at 201 Rep. John Lewis Way S., Nashville, TN 37203
       
  • What are the operating hours for SHRM Talent 2025?
    • Monday, March 24 | 1:00 PM – 7:00 PM
    • Tuesday, March 25 | 7:00 AM - 5:30 PM
    • Wednesday, March 26 | 7:30 AM - 5:30 PM
       
  • Is there a meeting room for attendees?
    • There is no reserved meeting space for attendees to use inside Music City Center.  Please use the rounds in the SHRM spaces as well as lounge areas throughout MCC.

 

WI-FI INFORMATION
 

  • Will there be free internet connection inside the conference space of the Music City Center?
    • Yes, we will provide Wi-Fi for our attendees.
      • Name: SHRMTalent
      • Password: CorpRelo617