Two decades of Gallup data tell us that employee engagement has hardly ever improved and is now getting worse. Gallup also tells us that first-line managers impact 70% of their team’s employee engagement scores, yet companies continue to instinctively look to HR to implement one-size-fits-all programs for recognition, communications, and career development. The missing piece is clear, that managers are not held accountable for improving their team’s employee engagement score. This session will provide a clear path to convince your executive team to hold managers accountable for engagement scores, how to administer surveys better, the plusses and minuses of external benchmark data, and ways to coach those managers to succeed.